What does this site sell?
Pet Smart is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. They provide a broad range of competitively priced pet products and in-store services including pet adoption, boarding, grooming and training. Their stores are stocked with more than 10,000 products and they are also a leading online provider of pet supplies and pet care information.
What are this site's return policies?
The company does have a return policy. All return shipping charges must be prepaid. They cannot accept COD deliveries. It is recommended that you use UPS or Insured Parcel Post for your return and keep the Return Tracking Number for your return package to monitor the delivery status.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser. You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error. Products ordered on www.petsmart.com can be returned to a PetSmart land based store.
If you wish to return a product to www.petsmart.com, please follow the instructions below. Instructions are also outlined on the packing slip with your shipped products.
What are this site's shipping policies and costs?
PetSmart has a shipping policy where all orders placed on their site are subject to product availability and will be shipped according to their shipping terms. In the rare event that your order never arrives, they must receive notification of lost items via email and/or phone (as provided in our shipping terms) within sixty (60) days of receipt of the shipping confirmation email.
Does this site offer any warranties or guarantees?
At this time, PetSmart does now provide any warranties or guarantees to their costumers.
Does this site have physical stores? Where are they located?
The company operates 1,269 stores and more than 195 in-store PetSmart PetsHotels® dog and cat boarding facilities in the United States, Canada and Puerto Rico.
How can I reach customer service for this site?
Do they offer any help or introductory videos?
PetSmat at this time does not provide an introductory video for their customers.
Do they offer any discounts or coupons?
At the moment, PetSmart is not displaying any coupon codes for their customer however they provide the guidelines on how to use such when they become available. If using a coupon code, it must be entered during checkout in the designated Coupon Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit or refund.